Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of Little Baby — including our websites, mobile experiences and related services (together, the "Platform"), operated by Clarice & Caralyn International Pte. Ltd. (UEN 202531826E) ("Little Baby", "we", "us" or "our"). By accessing the Platform, creating an account, or placing an order, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. Who we are

Little Baby is a curated online marketplace serving Malaysia and Singapore. In these Terms, "you" or "Customer" means any person who accesses the Platform or places an order, and "Vendor" means an independent third-party seller offering products through the Platform. These Terms apply to consumer purchases; business, wholesale and B2B transactions are governed by the separate terms stated on the relevant quotation, invoice or B2B portal and, to the extent of any conflict, those terms prevail for such transactions.

2. The marketplace — our role

Little Baby operates as a marketplace connecting Customers with Vendors. Unless a product is expressly sold by Little Baby itself, the contract of sale for any product is formed between you and the relevant Vendor, and Little Baby acts as a facilitator and limited payment-collection agent. We curate and vet Vendors and listings to a reasonable standard, but we do not manufacture most products and are not the seller of record for Vendor items. To the maximum extent permitted by law, we are not responsible for the acts, omissions, products or content of Vendors, although we will assist in good faith to help resolve issues between Customers and Vendors.

3. Eligibility & your account

You must be at least 18 years old and able to enter a binding contract to purchase from the Platform. You agree to provide accurate, current and complete information and to keep your account credentials secure. You are responsible for all activity under your account. We may refuse, suspend or close accounts at our discretion, including for suspected fraud, misuse or breach of these Terms. Certain categories (for example, intimate-wellness products) are restricted to customers aged 21 and above and require age confirmation; providing a false age confirmation is a breach of these Terms.

4. Products, listings & information

We aim to describe products accurately, but listings, images, colours, packaging and specifications are provided for general guidance and may vary. Products are intended for use by, or under the supervision of, a responsible adult and strictly in accordance with the manufacturer's instructions, age guidance and safety warnings. You are responsible for assessing the suitability and safety of any product for your child and circumstances. Availability is not guaranteed, and listings may be corrected, varied or withdrawn at any time. Customer ratings, review counts and popularity indicators are provided for general guidance only.

5. Pricing, currency, taxes & payment

Prices are shown in Ringgit (MYR) in the Malaysia store and in Singapore Dollars (SGD) in the Singapore store. Applicable fees, taxes and delivery charges are shown at checkout. Despite our best efforts, pricing or other errors may occur; where a product's correct price or description differs from that shown, we are not obliged to fulfil the order and may cancel it and refund any amount paid, even after an order confirmation has been sent. Payments are processed by our third-party payment providers; by submitting payment details you authorise the charge and confirm you are authorised to use the payment method. Title in goods remains with us (or the Vendor) until payment has been received in full and has cleared.

6. Instalment & "buy now, pay later" payments

Where instalment or "buy now, pay later" options (for example, Atome) are offered, your instalment plan is a separate agreement between you and the financing provider, subject to that provider's own terms, eligibility checks and fees. We are not a party to that agreement. Any refund on an order paid by instalments is returned through the financing provider and applied to your plan in accordance with the provider's processes and timelines, which are outside our control.

7. Orders, acceptance & cancellation

Your order is an offer to purchase. An order confirmation acknowledges receipt but does not constitute acceptance. A binding contract is formed only when the goods are dispatched. We (or the Vendor) may accept or decline any order in whole or in part — including where stock is unavailable, quantity limits apply, the order appears fraudulent or not bona fide, or a pricing or description error is identified. Once placed, orders cannot be cancelled or amended by the Customer as of right; if you need a change, contact us promptly and we will try to help before dispatch, at our discretion. Nothing in this clause limits your rights under our Returns & Refunds Policy or any non-excludable law.

8. Pre-orders & back-orders

Some products are offered for purchase before stock arrives ("pre-order"). Pre-order listings are charged at the time of order and display an estimated arrival or shipping window; estimates depend on manufacturers and shippers and are not guaranteed. We will keep you informed of material delays. If we are unable to secure stock within a reasonable time of the estimate, we may cancel the affected line(s) and refund what you paid for them, which will be your sole remedy for the delay to the maximum extent permitted by law. Pre-order lines may be excluded from promotions, discounts and vouchers, as indicated at checkout.

9. Delivery, collection & risk

Delivery is governed by our Shipping & Collection Policy, incorporated into these Terms by reference. Delivery timeframes are estimates only, and risk in the goods passes to you on delivery. Where free or subsidised delivery is offered above a spend threshold, the threshold applies to the order's value after discounts and may change from time to time. For self-collection ("Click & Collect") orders, please collect within the period stated in your ready-for-collection notice and bring your order confirmation; we may require identification. Orders left uncollected for an extended period after reminders may be cancelled and refunded, less any costs reasonably incurred, to the extent permitted by law.

10. Returns, refunds & exchanges

Returns, refunds and cancellations are governed by our Returns & Refunds Policy, incorporated into these Terms by reference. In summary, and without limiting that policy or your legal rights: returns are accepted for defective, damaged or incorrectly supplied items; we do not accept change-of-mind returns unless the policy or a listing expressly says otherwise; and refunds are made to the original payment method. Where a refund is made, any discount, voucher, points or promotional benefit attributable to the refunded items may be reversed, recalculated or forfeited. Nothing in these Terms limits any right or remedy you have under the Consumer Protection (Fair Trading) Act 2003 or Sale of Goods Act (Singapore), the Consumer Protection Act 1999 (Malaysia), or any other law that cannot be excluded.

11. Discount codes, vouchers & promotions

Discount codes, vouchers and promotional prices are subject to the conditions shown at the time (including minimum spend, market, product exclusions, caps and expiry) and to these rules: unless expressly stated otherwise, only one discount instrument — a discount code, a voucher, or a points redemption — may be applied per checkout; promotional and flash-deal prices, and pre-order lines, may be excluded from further discounts; codes are single-use per customer unless stated; and discounts have no cash value and are not exchangeable, transferable or redeemable for cash. Welcome/newsletter codes are limited to one per person and per email address, are valid for the period stated when issued (typically 30 days), and apply to first orders as described at signup. Member-only, VIP and private-sale prices are personal to the eligible account and non-transferable. We may vary, suspend or withdraw any promotion, price, reward or voucher at any time, and may cancel or reverse any benefit obtained through error, abuse, farming of codes, automation or fraud.

12. Gift cards

Gift cards are redeemable against purchases on the market in which they were issued, up to their remaining balance, within any validity period stated at purchase. Gift cards and their balances are not redeemable or refundable for cash except as required by law, may not be used to purchase further gift cards, and are not replaceable if a gift-card link or code is shared, lost or used without authorisation — please treat gift-card codes like cash. Purchases partly paid by gift card are refunded first to the gift-card balance for the portion paid that way.

13. kPoints, VIP & loyalty benefits

Loyalty points ("kPoints"), VIP-tier pricing and similar benefits are a discretionary rewards programme, not money or property. Points and benefits: accrue and redeem as described on the Platform at the time; may carry expiry dates; are personal and non-transferable; have no cash value; and may be adjusted, including where an order is refunded, cancelled or found to be abusive (points earned on refunded amounts are reversed). We may amend, suspend or discontinue the programme or any tier, benefit or accrual rate at any time. VIP-tier eligibility is assessed on qualifying spend as recorded by our systems, which are authoritative.

14. Extended protection plans & warranties

Manufacturer warranties are provided by the relevant manufacturer or distributor on their terms; where a listing states a local warranty period, warranty service is subject to proof of purchase and the manufacturer's conditions. Where we offer an optional paid extended damage protection plan, the plan is a repair-or-replacement service arrangement between you and Little Baby, subject to the plan terms, coverage period, per-claim limits and exclusions shown at the time of purchase (exclusions ordinarily include loss, theft, cosmetic wear, misuse, unauthorised repair and commercial use). Claims require proof of purchase and a reasonable opportunity for us to inspect the product. The plan price is refundable only if the plan is cancelled before the underlying product is delivered or as required by law.

15. Promotional games & giveaways

Promotional games (for example, prize wheels or spin-to-win features), lucky draws and giveaways are subject to the specific rules shown for each activity, are open only to genuine customers meeting the stated eligibility, and are void where prohibited. Prizes are as stated, are not transferable or exchangeable for cash, and unclaimed prizes may lapse after the stated period. We may exclude entries and withhold or reclaim prizes obtained through multiple accounts, automation, or other abuse, and may modify or end any promotional activity at any time.

16. Product safety & recalls

Please register products with manufacturers where registration is offered, retain proof of purchase, and follow all assembly, installation and usage instructions — particularly for car seats, cots, feeding and sleep products. If a product you purchased is subject to a safety recall or corrective action, we will take reasonable steps to notify you using your order contact details, and you agree to follow the recall instructions provided. Our responsibility in a recall is to facilitate the remedy specified by the manufacturer or the relevant authority.

17. Baby tools, Nursery Advisor & informational content

The baby tools, checklists, growth and milestone trackers, Nursery Advisor and any AI-assisted or reference content on the Platform are provided "as is" for general informational and habit-building purposes only. They are not medical devices, not professional, medical or legal advice, and not a substitute for care by a qualified paediatrician or other healthcare professional. You agree that reminders, schedules and reference data produced by these tools are convenience aids only, and that you will not rely on them as your sole means of scheduling vaccinations, medical appointments or any other aspect of your child's care. The full disclaimer at Baby Tools — Important Disclaimer is incorporated into these Terms by reference.

18. Reviews, community & user content

You may be able to submit reviews, community posts, photos and other content ("User Content"). You are solely responsible for your User Content and confirm you have the right to share it (including any images of your family). You grant Little Baby a worldwide, royalty-free, perpetual, irrevocable and transferable licence to use, host, store, reproduce, adapt, publish and display User Content for the purpose of operating, promoting and improving the Platform. We may moderate, edit or remove content at our discretion but are not obliged to monitor it, and we are not responsible for User Content or for any reliance placed on it. Incentives offered for reviews, if any, never depend on a review being positive.

19. Acceptable use

You agree not to misuse the Platform, including by: breaching any law; infringing the rights of others; posting harmful, misleading, infringing or unlawful content; attempting to gain unauthorised access; scraping, copying or harvesting data (including prices, listings and reviews) by any automated means; introducing malicious code; interfering with the Platform's operation or security; abusing promotions, codes, referral or loyalty mechanics; or transacting other than as a genuine Customer or approved Vendor. We may investigate suspected misuse and involve law enforcement where appropriate.

20. Chargebacks & payment disputes

If you have a concern with an order, please contact us first — most issues are resolved quickly under our policies. If a payment is charged back or disputed while goods are in your possession and no lawful basis for the dispute exists, we may suspend your account, withhold pending deliveries, recover the goods or their value, and charge reasonable administrative costs, without limiting any other rights we have.

21. Intellectual property

The Platform and its content — including the Little Baby name, logo, design, text, graphics, software and its overall look, feel and compilation — are owned by or licensed to Little Baby and protected by intellectual-property laws. You may not copy, reproduce, modify, distribute, scrape or create derivative works without our prior written consent. Third-party brand names, logos and trademarks displayed on the Platform remain the property of their respective owners and are used to identify the genuine products we offer as a retailer; their appearance does not imply any relationship or endorsement beyond an authorised retail arrangement.

22. Third-party links & services

The Platform may link to third-party websites, partners or services (for example, financing, courier or vehicle-leasing partners, or social media). These are provided for convenience only. We do not control and are not responsible for their content, products, terms or privacy practices, and any dealings you have with them are solely between you and that third party.

23. Disclaimers

To the maximum extent permitted by applicable law, the Platform and all content and services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Platform will be uninterrupted, timely, error-free or secure. Nothing in these Terms excludes or limits any guarantee, right or remedy you have that cannot lawfully be excluded under the consumer-protection laws applicable to you — including, for Singapore orders, the Consumer Protection (Fair Trading) Act 2003 and the Sale of Goods Act, and for Malaysia orders, the Consumer Protection Act 1999.

24. Limitation of liability

To the maximum extent permitted by law: (a) we are not liable for any indirect, incidental, special, consequential or punitive loss, or for any loss of profit, savings, data, goodwill or opportunity; and (b) our total aggregate liability arising out of or in connection with any order or your use of the Platform will not exceed the total amount you actually paid for the order giving rise to the claim. Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

25. Indemnity

You agree to indemnify and hold harmless Little Baby, Clarice & Caralyn International Pte. Ltd. and their officers, employees and agents from and against any claims, demands, losses, liabilities and reasonable expenses (including legal fees) arising out of or connected with your breach of these Terms, your misuse of the Platform, your User Content, or your violation of any law or third-party right.

26. Privacy & marketing communications

We collect and handle personal data in accordance with our Privacy Policy, which complies with Singapore's Personal Data Protection Act 2012 and Malaysia's Personal Data Protection Act 2010 and forms part of these Terms. By subscribing to our newsletter or creating an account with marketing preferences enabled, you consent to receiving marketing communications from us; you can unsubscribe at any time via the link in each message or by contacting us.

27. Suspension & termination

We may suspend, restrict or terminate your access to the Platform at any time, with or without notice, where we reasonably believe you have breached these Terms or where it is necessary to protect the Platform, our users or our business. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnity and governing law — will survive.

28. Events beyond our control

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics or pandemics, industrial action, failures of telecommunications, hosting or payment networks, courier disruption, supplier or manufacturer delay, or government action.

29. Changes to these Terms

We may update these Terms from time to time. The version published on the Platform at the time you place an order or use the Platform is the version that applies. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

30. Governing law & jurisdiction

For purchases made through our Singapore store, these Terms and any dispute arising out of or in connection with them are governed by the laws of Singapore, and you submit to the non-exclusive jurisdiction of the Singapore courts. For purchases made through our Malaysia store, these Terms are governed by the laws of Malaysia, and you submit to the non-exclusive jurisdiction of the Malaysian courts. In each case, the mandatory consumer-protection laws of your market continue to apply to the extent they cannot lawfully be excluded.

31. General

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any right is not a waiver of that right. You may not assign or transfer your rights under these Terms without our consent; we may assign or transfer ours. These Terms, together with the policies referred to in them, form the entire agreement between you and Little Baby regarding the Platform.

32. Contact

If you have questions about these Terms, please reach us through our Contact page. Little Baby is operated by Clarice & Caralyn International Pte. Ltd. (UEN 202531826E).

Last updated: 4 September 2026.